Terms & Conditions
Effective Date: March 2025
By accessing and using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any purchases or using our services. These Terms and Conditions govern your use of our website, the products and services we offer, and any transactions or interactions with us.
1. Compliance with Laws
We operate in full compliance with Australian law, including the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010. As a result, we are committed to ensuring that all goods and services provided through our business meet the standards set forth by Australian legislation, ensuring your rights as a consumer are respected.
2. Refund, Repair, or Replacement Policies for Faulty Products
If any product purchased from Greenwire Electrical QLD PTY LTD is found to be faulty, damaged, or does not meet the quality standards set out by the Australian Consumer Law, you are entitled to a repair, replacement, or refund. Please refer to the following process:
- Faulty Products: If a product is defective, you may request a repair or replacement. If a repair or replacement is not feasible, you are entitled to a full refund.
- Notification: You must notify us of any faulty or damaged products within 30 days from the receipt of the product, along with proof of purchase and photos (if applicable).
- Exceptions: Products that are damaged due to misuse or improper handling are not covered by this policy.
3. Guarantees and Warranties
Where applicable, certain products and services we offer come with guarantees and warranties in addition to your statutory rights under Australian Consumer Law. The terms of these guarantees and warranties will be specified at the time of purchase and are subject to conditions outlined in product documentation or warranty certificates.
Statutory Guarantees: Under Australian Consumer Law, all products and services come with certain guarantees, including the guarantee that products are of acceptable quality, fit for purpose, and match the description provided.
4. Payment Terms
Our standard payment terms are Net 30 Days, unless otherwise agreed in writing. Payments must be made within 30 days of the invoice date. If payment is not received by the due date, we reserve the right to charge interest on overdue amounts at the maximum rate allowed by law.
- Accepted Payment Methods: We accept payments via credit/debit card, bank transfer.
- Late Payments: If payments are not received on time, we reserve the right to suspend or cancel any services or products until full payment is received.
5. Limitation of Liability
To the maximum extent permitted by law, Greenwire Electrical QLD PTY LTD will not be liable for any loss, damage, or injury arising from the use or inability to use our products or services, except as expressly provided under the Australian Consumer Law. This includes but is not limited to:
- Direct or Indirect Loss: We are not responsible for any indirect, incidental, or consequential losses, including but not limited to lost profits, business interruption, or reputational damage.
- Total Liability: In the event of a liability claim, the maximum amount we are liable for is the amount you paid for the product or service related to the claim.
6. Privacy and Data Collection Policies
We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, store, and use your personal data. By using our website and services, you agree to the collection and use of your information as described in our Privacy Policy, which complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
We collect personal information such as contact details, payment information, and other necessary data to process transactions and provide services. We will never sell or share your information with third parties for marketing purposes without your consent.
7. Intellectual Property
All content on our website, including text, images, logos, designs, and trademarks, is the property of Greenwire Electrical QLD PTY LTD or licensed to us. You are prohibited from using, copying, or distributing any intellectual property without our express permission, except as allowed by law.
- License to Use: By using our website, you are granted a limited, non-exclusive license to access and view the content solely for personal use.
- Infringement: Any unauthorised use of our intellectual property may result in legal action.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of QLD Australia, and you agree to submit to the exclusive jurisdiction.
Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Greenwire Electrical QLD PTY LTD
Email: [email protected]
Phone: 0403 619 612