Greenwire Electrical

Privacy Policy

Updated: 6th April, 2025

At Greenwire Electrical QLD PTY LTD, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and adheres to the guidelines set out by the Office of the Australian Information Commissioner (OAIC).

By using our website and services, you agree to the terms of this Privacy Policy.

1. Types of Personal Information We Collect and Store

We collect personal information to provide our services to you. The types of personal information we may collect include:

  • Contact Information: Name, email address, phone number, and physical address.
  • Service-Related Information: Details of your electrical service requirements, preferences, and project specifications.
  • Payment Information: Billing information such as credit card details or bank account information for payment purposes (when applicable).

Technical Information: Information about how you access our website, including your IP address, browser type, and usage data.

2. Methods of Collecting and Storing Personal Information

We collect personal information directly from you when you:

  • Fill out forms on our website (e.g., requesting a quote or contacting us).
  • Communicate with us via email, phone, or other forms of direct communication.
  • Interact with our website (e.g., through cookies, analytics tools, and other tracking technologies).

We may also collect information from third-party service providers (e.g., payment processors, subcontractors) as necessary to provide services to you.

We store personal information securely in both physical and electronic formats. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Access to personal information is restricted to authorised personnel only, and we use encryption and secure servers to protect electronic data.

3. Reasons for Collecting Personal Information

We collect your personal information for the following purposes:

  • To provide you with electrical services and respond to your inquiries.
  • To process payments for services rendered.
  • To communicate with you about your project, provide updates, and ensure your satisfaction.
  • To improve our website and services by analysing usage patterns and customer feedback.
  • To comply with legal and regulatory requirements.

4. How Personal Information is Used and Disclosed

We may use and disclose your personal information in the following ways:

  • To provide our services: Your information will be used to fulfill your requests, provide quotes, schedule appointments, and complete projects.
  • To third-party service providers: We may share your information with trusted partners, contractors, or service providers (e.g., payment processors, accountants, or marketing agencies) for the purpose of assisting us in delivering our services. These third parties are required to protect your information and are prohibited from using it for any other purpose.

To comply with legal obligations: We may disclose personal information if required by law, court order, or government regulations.

We will never sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

5. Instructions for Accessing or Correcting Personal Information

You have the right to access the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated. To request access to or correction of your personal information, please contact us using the details provided below.

If we are unable to provide you with access to your information or make the requested corrections, we will provide you with an explanation.

6. Steps for Lodging Complaints About Privacy Concerns

If you have any concerns about how we handle your personal information, or if you believe we have breached your privacy rights under the Privacy Act 1988 (Cth), we encourage you to contact us directly.

To lodge a privacy complaint, please follow these steps:

  1. Contact Us: Submit a written complaint via email or mail to our contact details below.
  2. Investigation: We will investigate your complaint and respond within a reasonable time frame, typically within 30 days.
  3. Further Action: If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted at:

Office of the Australian Information Commissioner (OAIC)
GPO Box 5218, Sydney, NSW 2001
Phone: 1300 363 992
Website: https://www.oaic.gov.au/

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

[email protected]

0403 619 612